FAQ: The Welsh - 28mm Dark Ages & Medieval Miniatures
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Freebies - Why are they not in my Pledge Manager?

All FREE bonus miniatures, The Early Backer Exclusive Miniature, The Medieval Champion and the Hermit Priest will be added by us to any and all qualifying accounts once pledges are completed and before being locked to give you the maximum opportunity to qualify.

How you qualify: • The Early Backer Exclusive Miniature: backed the project in the first 24 hours and purchase at least one pack of miniatures - all backers up to and including backer #393 are eligible. • The Medieval Champion: back the project for at least £50 (exc. postage) • The Hermit Priest: back the project for at least £80 (exc. postage) • Welsh Minors: back the project for at least £155 (exc. postage)

Last updated: October 19, 2021 15:36

What do the figures come with?

All packs will come with shields and weapons, including spears and javelin where needed. The bases supplied will be 25mm rounds for the infantry and 25mmx50mm pill bases for the cavalry.

Last updated: August 30, 2021 10:09

First Time using Kickstarter. How and when do I select the packs I want?

When the Kickstarter, finishes and it is successful, a pledge manager will open which all pledgers will have access to. Inside there you can choose the packs you would like to spend your pledge on.

Last updated: August 30, 2021 10:09

How and when do I pay postage and packaging?

Postage and Packaging will be charged in the pledge manager. You can add an amount for postage to your pledge now if you choose or you can wait until the campaign ends and pay your postage in the pledge manager, which we recommend.

Last updated: August 30, 2021 10:09

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: April 2022

Last Updated At: 09/26/21
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Contact Us